سياسة الاستبدال والاسترجاع

All purchase and usage operations at Kano Store are subject to the terms and conditions of use and service. The store reserves the right to accept or cancel any order in certain cases such as: • Product unavailability. • Presence of a defect in the product. • Incorrect pricing. • Suspicion of fraudulent order. In these cases, the full amount paid will be refunded to the customer. All contents on this site, including designs, images, icons, and trademarks, are the exclusive property of Kano and are protected by copyright laws. Items that are non-returnable and non-exchangeable: packaging packaging cannot be returned or exchanged accessories cannot be returned or exchanged. Policies of exchange and return: 1. Exchange: • Available within 7 days from the date of receipt. • Exchange fee is 44 riyals, and two receipts are needed, 22 riyals for going and 22 riyals for returning. 2. Return: • Available within 7 days from the date of receipt. • Return fee is 35 riyals. Return shipping fees: Jeddah courier 40 riyals, Mecca courier 50 riyals. • Shipping costs are not refundable (Samas 25 riyals, Jeddah courier 40 riyals, Mecca courier 50 riyals). • If the order was within a free delivery offer, delivery and return fees will be deducted from the refunded amount. Outlet orders and offers are non-returnable. 4. Refund: • Will be processed after the product is delivered to the shipping company and inspected. • The process takes from 2 to 14 working days. • If the item violates the store's policy, the store reserves the right to refuse the return or charge the customer additional fees. 5. Order cancellation: • Cannot cancel the order after it has been shipped. • Delivery fees are non-refundable if canceled after shipping. After the product has been shipped to the customer via shipping companies and the shipment has not been received by the customer, two things will happen: 1 - The shipment is damaged. If the request is refused or not received, this results in the shipment being lost with the shipping company. We are not responsible for refunding the amount; please receive the order. If refused, we are not responsible. 2 - The amount will not be refunded after we receive the shipment, and the customer must pay the shipping fee again. 6. Damaged or incorrect products: • Can be returned within 3 days of receipt, provided they are in their original condition and fully packaged. • After verification, the full amount including shipping fees will be refunded. Cases where return or exchange is not accepted: • Exceeding the specified period (3 days from receipt). • Using the product, damage, or loss of its original condition. • Removing security stickers or serial numbers. • Lack of price tag, accessories, or original packaging. • Personal products or those consumed through use, such as accessories or women's bracelets. • Products that have been tampered with or altered. If you find upon receiving the order that the product is different from what was ordered or damaged, please contact us within 3 days, and we will refund the full amount after verifying the condition. For exchange and return, please contact customer service via WhatsApp only at the following number 966553300196. Quick link to customer service chat on WhatsApp https://wa.me/966553300196